Liberty Hygiene & Tower Hamlets | A new chapter for an historic London Borough

A new partnership to service Tower Hamlets local authority washrooms

  1. Q) What happens when an award winning national independently owned cleaning company needs a washrooms services partner?
  2. A) They come to Liberty Hygiene of course!

That’s exactly what happened when Wettons were looking for a partner in the London and Essex area.  Wettons, for those who don’t know, was established in 1949 and operates nationally.  In fact they are rated as one of the top 10 independently owned commercial cleaning companies in the UK.  With over 3,000 employees they are committed to the same high values as Liberty Hygiene with the emphasis on service, service quality and long term partnerships delivered through modern methods, products and technology.

Tower Hamlets, London

We were delighted to be working across the Southeast Essex Colleges with them but when Wettons  announced that they were also giving us responsibility for Tower Hamlets Council sites which adds up to over 100 sites within a 2 mile radius and included town halls nurseries, council offices etc, we were delighted beyond words.  And for those of you who know our MD, Scott Marshall, that was some achievement to be beyond words!

But all joking aside, it is a huge honour to have been successfully chosen to work alongside one of the UK’s most respected cleaning companies.  It has taken many long hours and hard work by the whole team including Directors Scott Marshall and Glenn Marshall. Read more

cannon street. london

Cannon Place, City of London | Liberty Hygiene keeping it serviced

Delivering Washroom Services to Central London

We’re experts at negotiating the logistics of driving and working in the heart of London.  We need to be when we have the pleasure of providing an array of services to one of the swishest office space buildings in the city: Cannon Place which is in one of the most eye catching buildings in the area.    Apart from the standard washroom services, we also keep the amazing reception areas of Cannon Place pristine with our floor mat services.

When a building is as prestigious as this one and attracting top names, you don’t want any malodourous whiffs lurking around.  Our air freshening systems make sure that Cannon Place is always smelling fresh and welcoming.  Did you know that we have systems that have over 1600 different fragrances to choose from. Read more

Legal & General Brighton

“They don’t get much bigger than this” | a partnership to service Legal & General

We’ve talked before about partnerships and alliances and how they can build a truly strong business.    We’re also passionate supporters when we can, of fellow local businesses.  So, when Reef Environmental Solutions based in St Leonards on Sea, needed a partner to work alongside them to provide washroom services to one of the area’s largest employers, they came to Liberty Hygiene.

Legal & General Brighton & Hove

And in the slightly borrowed words of legendary football commentators and celebrity chefs, when it comes to Brighton and Hove employers “they don’t get much bigger than this!” Read more

Headmasters | Liberty Hygiene

We’ve not let it go to our head but we’re thrilled to announce Headmasters, the award winning hair salon group with sites across the UK, have recently joined our prestigious client group.

The first Headmasters salon opened in Wimbledon Village in 1982. With dedication & commitment to their core values of combining premium hairdressing & amazing service they have now grown into an international group.

Read more

Winter Wonderland Hyde Park

Winter Wonderland Hyde Park | Liberty Hygiene

Exciting news – we must be on Santa’s well behaved list as we’ve just learnt that we’ve been awarded  the contract to provide and service all the waste from fem and nappy bins at Hyde Park’s Winter Wonderland.

Winter Wonderland Hyde Park 2018

This key London festive event has been running now for 10 years and hundreds of thousands of Londoners and tourists now visit it every year for a serious splash of festive cheer. Read more

London Clubs and Liberty Hygiene

“Attenshun you **** lot!”

 

If you are lucky enough to step over the door into two of London’s smartest and most exclusive members clubs, you’ll be stepping into not only history but onto Liberty Hygiene entrance matting. Read more

Coco Southend

Liberty Hygiene puts the va va voom into Coco’s washrooms.

A marketing company once said that marketing a washroom services company was hard as it just wasn’t ‘sexy’.

Obviously they hadn’t met Liberty Hygiene’s latest client, Coco in Southend.  Coco is putting the va va voom  into nights out with world class entertainment and variety. With live shows at the weekend from 7pm and red hot DJ’s till the small hours, it’s a must go destination for anyone celebrating a special event or just wanting a great night out. Read more

Client Portal

Introducing our new Client Area Portal

It’s no secret at Liberty Hygiene that the customer is No 1. We listen when our customers make a suggestion. We are always looking for ways to make our customers lives’ easier. And that’s not just by supplying a top service every single time but also looking at their wider requirements.

We’ve talked before about our ISO accreditations and how important they are to us. For those of you reading this that are also accredited, you’ll know that traceability is one of the keys to a successful ISO award. This is usually achieved by the provision of documentation from all levels of the supply chain. Keeping this up to date is essential but can be an onerous task for the Quality Departments with both supplier and customer constantly requesting fresh documentation. Read more

A Perfect Partnership

How Liberty Hygiene teamed up with Medisort for a perfect partnership

Partnerships and Alliances are one of the best ways to build a business and something that we actively pursue at Liberty Hygiene.  That’s one of our driving reasons for being active members of IWSA, our industry body.   We go to as many events as possible and make a real effort to engage with fellow members.

It was through chatting with a fellow IWSA member, that we were introduced to Stuart Brittle of MedisortRead more

Honest Burgers and Liberty Hygiene

What do great burgers and washrooms have in common?

An honest story about washrooms and burgers

Liberty Hygiene are proud to supply Oxygen Air Fragrance units and Feminine Hygiene units to the Honest Group.

If it’s an honest to goodness burger you want, we can’t recommend one of our customers highly enough.  Honest Burgers is the place to go for burgers made with British meat and served with chips made from home grown spuds.  Their standards are exceedingly high so when they wanted to provide their customers with the best possible washroom experience they came to Liberty Hygiene. Read more

Saturday Shift | Customer Service

Customer Service comes first

We’re always happy at Liberty Hygiene.  We love our work and we love a challenge.

Customer Service comes first

We recently won a contract to supply Feminine Hygiene Bins and Air Freshener systems to one of the most creative, exciting and forward-thinking working communities in the UK, which manage a large number of extremely impressive shared office space buildings across London.  This is fabulous opportunity for us to work within 12 amazing buildings.

At Liberty, we’re always up for a challenge, and this transition was certainly that! We worked with the client to ensure the entire install was carried out when all locations were as empty as possible so as to ensure absolutely minimal disruption to the clients and tenants. So, we agreed that we would move Heaven and Earth (along with the units we were supplying!) to get all 12 sites, (over 350 products!) installed in one day.

The only day suitable was a Saturday, and we calculated that to do the job in one day, from start to finish, we’d need to arrive at the first site at 02:30….  Yes, you read that right: Two-Thirty – in the morning! Read more

ReEnergising Liberty

As a busy and expanding company, Liberty Hygiene expects their staff to perform at the highest level to deliver the best possible service to its clients. However they are also aware that their staff are their greatest asset and need to be looked after.

This is why they have employed Ashley Bishop of Expert Bodyology to work closely with staff members to help them become fully energised from the moment they wake up till they go to bed.

Read more

Large Space Air Fresheners

We wrote about Air Fresheners a few weeks ago and how important it can be for a business to enhance the visitor or staff experience and how smell can make that happen.  But what if you have a really large space, perhaps a reception area with multi floor height or a large auditorium?  You’d need a LOT of Air Freshener units to deliver a uniform level of fragrance placed around the space.  Probably expensive and probably not very efficient and much more maintenance required. Read more

Scott & Glenn Marshall at Southend United

C’mon The Blues | Liberty Hygiene Supports Southend United

We’re supporting “The Blues” – our local football team, Southend United again.  Visit their home ground at Roots Hall and see Liberty advertising around the ground as well as notice the top notch services in all the washrooms where we provide everything from hand dryers to vending units and have done for 10 years now. Read more

toilet signs in airport

How to Make Your Business More Baby Friendly

Did you know that going the extra mile to help parents with young children could win you more customers? If you want a family friendly atmosphere in your store, café or business premises then it’s essential that you put parents and their babies first. It’s amazing how many businesses, even today, don’t have efficient baby changing facilities or aren’t welcoming for breastfeeding mothers.

If you’d like your business to gain a reputation which is baby friendly, then you have to set about creating a space which is functional for parents and caters to children of all ages. Here’s a few ideas you can incorporate which will instantly have parents returning and telling their fellow friends with children about how wonderful your place is for families. Read more

A Southend favourite joins Liberty

More good news at Liberty HQ as we sign up with one of Southend’s oldest hotels, The Westcliff.   Built in 1891, this imposing hotel enjoys a stunning location overlooking the Cliff Gardens and spectacular views over the Thames Estuary.

Westcliff Hotel, 1891

(the Hotel in 1891)

Let’s be honest here:  washrooms and suppliers are often way down the list of priorities for a company.  It’s one of those services that have to be broken to get management attention.  As a result many businesses just don’t realise how scandalously poor the service and products are from some of the big names: we won’t mention names, but you know them!  Not knowing which day the service operator is turning up, that small percentage increase just added annually with no actual improvement to accompany it, the broken or shabby equipment…….. just some of the complaints we hear repeatedly from dissatisfied patrons of some of the big names. Read more

The K West Hotel and Spa West London moves to Liberty

The K West Hotel and Spa in West London, one of the capital’s coolest hotels, have recently moved over to us for our amazing Oxygen-Pro and Vibe Air fresheners.  This is a venue that oozes character, class and style, it’s part of their DNA so it just made complete sense to them to have their guests surrounded with the right scents to enhance their stay. Read more

Air Fresheners

Sweet as a Rose | Air Fresheners

Why we now expect Air Fresheners in public spaces

Did you know that you can detect over 10,000 different smells, thanks to the 12 million olfactory receptor cells in your nose?  Furthermore, research has proven that smell has the power to affect an individual’s mood, emotions and even memory, so make a point of surrounding yourself with great smells and you will increase your chances of having a happier life without forgetting any great experiences.

However, we cannot help but come across some awful smells in our everyday activities, smells that cause us to frown, become angry all of a sudden, and want to head in the opposite direction of where the smell is coming from.

Modern society does not accept offensive odours and lingering smells as perhaps our forebears did in not so distant times.  But perhaps it was simpler for them to remove the source of the odour by opening a window or door?  Or are we just more sensitive to smells in the 21st century?

Irrespective, it’s now no longer acceptable in a public building or space for users to be assaulted with various pongs, many of which invoke a reaction of distaste, even horror and we now look to Air Fresheners to solve the problem.   Air fresheners are now all pervasive within indoor built environments, such as workplaces, schools, housing, transportation, hotels, hospitals, care facilities, and a range of private and public buildings.  Air fresheners are designed to impart an aroma to the air environment or to mask odours, with the intent of creating a pleasing indoor space. Read more

Quality Matters

Quality Matters

We proudly share on our website logos of various organisations.  Are they just vanity or do they actually mean anything?   To us, here at Liberty Hygiene, they actually mean a lot of blood, sweat and tears and the open door to many of our major customers.  Why not take 5 and read on to see if any of those might work for you.

We’ll open with the ISO standards – the premier international standard.

ISO stands for the International Organisation for Standardisation.  This is an independent, non-governmental international organisation with its HQ in Geneva.  International Standards make things work. They give world-class specifications for products, services and systems, to ensure quality, safety and efficiency.   They are instrumental in facilitating international trade.

ISO standards are what major chains, large businesses and corporations look for when sourcing suppliers.  They know that to have achieved an ISO award, an organisation is demonstrating long term and ongoing commitment to quality.

We are immensely proud to have achieved both ISO 9001 and ISO 14001 status.  Achieving and maintaining these awards is no mean feat for any organisation but the benefits they bring not only when securing new contracts but internally, in the day to day running of the business, are enormous. Read more

A Smart addition to Liberty Hygiene

Back at the beginning of this year we were delighted to be able to acquire Smart Washroom Services.

This was a perfect fit for us as the Smart Washrooms portfolio of clients included many prestigious hotels, private schools and private healthcare premises.  This very much mirrors our own client base of blue chip businesses.  Smart Washrooms had been trading for over 12 years and had built up an extremely loyal base of over 150 customers, in London and the periphery. Read more

Disabled Washrooms – how good are yours?

Industry networking events are a great way to meet fellow suppliers, get the gossip on what’s new and entertain clients and staff.   That’s what we did earlier this month when we attended the CSSA annual Savoy lunch.  A great day with two outstanding speakers.  Here we are, Team Liberty – I think you will agree we’re having a great time.

(L-R Jack Bamford, Green Zone Facilities, Scott Marshall, Andy Young MJ Mapp, Mark Pollock, Julia Ferrant, Petra Nash, Jake Jugg, Stuart Brittle & Andy Higgins from Medisort and Victoria Allan, Bee Hygiene)

The keynote speaker was Sally Gunnell.  As you’d expect a truly motivational lady with great wisdom on setting and achieving your goals all delivered with style and that winning touch.  However, it was the first speaker that really caught our imagination – Francesca Martinez.  Apart from being ruthlessly funny, she had a message that resonated with us as a business.    Francesca describes herself as ‘wobbly’ but her disability hasn’t hindered her career in the slightest.  Apart from being an award winning comedian, she is a highly vocal commentator, champion for disabled rights and has challenged the government on welfare cuts. Read more

Starbucks – more than a coffee

Since its founding days in the early 1990s, Starbucks has strived to build its brand identity by offering customers a relaxing and enjoyable experience.   From the very beginning, the experiential aspect of the brand has been consistently and effectively implemented in all its stores across the world.  The company has invested significantly in creating a standardised look and feel to its stores, merchandise and food and drinks.  You know exactly what to expect when you visit a Starbucks.  The attention to the smallest of details is one of the key factors in the global success of Starbucks. Read more

Customer Focus – YMCA

What do you think when you hear the initials YMCA?  Is it a cheesy dance tune almost compulsory for weddings and festive party nights or is it a reminder that they are the largest and the oldest charity working with young people in the world.

Liberty have been working very closely with the YMCA in South East England as their washroom services provider for over 5 years now and are extremely excited to learn we will be able to continue that work for another 3 years at least.  Read more

Ravens Bar & Grill Southend

Ravens Bar and Grill choose Liberty

Ravens has been reinvented for the 21st century and Liberty Hygiene are delighted to be part of that.

Ravens of Clifftown Road, a much loved and favoured department store in Southend for over 120 years closed its doors in October 2017. It was another indicator of the changing face of the British High Street. As online consumer habits rise, high streets are becoming destinations for leisure activities. Read more

Image of Fem Care

Do We Need to Provide Feminine Waste Disposal?

Feminine waste disposal can be a bit of a grey area for businesses which are open to the public, as well as small and large workplaces. Do you need to have a certain number of female employees in order to provide a sanitary bin? If you only have unisex washrooms do you need to provide any sort of feminine waste disposal? It’s important that all business owners and employers understand the law on waste disposal and their legal obligations in regards to the workplace regulations. Read more

Image of Accommodation Services

Customer Focus – University Of East Anglia

The University of East Anglia (UEA) has been rated as one of the best universities for student experience in the Times Higher Education Student Experience Survey 2018 and in the top 200 in the world. The university is an internationally renowned university based in a campus that provides top quality academic, social and cultural facilities to over 15,000 students. Read more

Our Amazing Staff

What amazing people we have working at Liberty. Last weekend one of our service drivers, Lisa Edwards, and friends ran the Race for Life. We were so impressed with Lisa that we topped up her funds raised with a donation from us of £100 (Lisa on the far left)

Image of a Clean Bathroom

A Clean Bathroom Means a Clean Office

As an employee, you would expect certain standards to be met when taking a comfort break. A pristine washroom which is commercially cleaned daily is not too much to ask, and staff should not have to be exposed to nasty odours either while using the bathroom. In addition to the cleanliness of the washroom, there should also be sufficient hand washing and drying functions so users can quickly and efficiently rid their hands of any bacteria. Read more

Customer Focus – Southend Airport

If you’ve got close to 1 million pairs of feet through your building every year with nearly all of them needing to spend time and probably a penny whilst there, you need a reliable Washroom Services provider.

Southend Airport, one of the UK’s fastest growing regional airports, needed just that and we are delighted that nearly 6 years ago they chose Liberty Hygiene.    2012 was the start of the rapid expansion of the airport with the new runway extension becoming operational.  The airport now handles a new generation of medium capacity jets which offer short haul scheduled fights as well as holiday charters. Read more

Customer Focus – Windsor Castle

Windsor Castle – one of the most recognised, visited and iconic castles in the United Kingdom.  With over 1.3 million visitors in 2016/17, and rising year on year, that’s potentially a lot of washroom traffic.   As one of the must see destinations for visitors from all over the world, it’s vitally important that every aspect of the tourist experience is spot on.  That’s where Liberty Hygiene are proud to be part of our heritage and tourism experience by ensuring that the visitor washrooms are kept in tip top condition with our feminine hygiene bins.

We’ve been looking after Windsor Castle for over 8 years now.   Being both local and independent ensures that whatever the season and visitor numbers are, we can cope and that’s one less item that the team at the castle need to worry about. Read more