Customer Focus – YMCA

What do you think when you hear the initials YMCA?  Is it a cheesy dance tune almost compulsory for weddings and festive party nights or is it a reminder that they are the largest and the oldest charity working with young people in the world.

Liberty have been working very closely with the YMCA in South East England as their washroom services provider for over 5 years now and are extremely excited to learn we will be able to continue that work for another 3 years at least. 

With an international charity such as the YMCA, the decision making process would normally dictate that one of the national washroom service providers be awarded such a prestigious contract.  However, the team at YMCA were fed up with their previous supplier and their really long service intervals which were quite unacceptable.  Indeed they didn’t even have a regular account manager to take issues up with.

But flexibility, customer service and value for money, not just from day one of the contract, but 365 days of the year, every year, is why Liberty Hygiene continue to be their preferred supplier.  YMCA now enjoy sweet and sanitised surroundings and know that if any problems or additional requirements arise, their own dedicated account manager is only a phone call away.

Here’s a fact we bet you didn’t know – In 1891 the American YCMA invented basketball and in 1895, volleyball.  So, much more than the inspiration for Village People in 1978.