Here to Listen And Take Action if Needed
We like to receive feedback from our clients. If we did not, we would not know when we were doing something wrong or when we have done something especially well. Please click leave feedback and let us know how we’re doing
We like to ask all clients & suppliers to leave feedback on the service that Liberty Washroom Services provide. We know feedback is essential to the day to day running of the business: it helps us to understand what we do well and what we could improve on. Giving us a compliment is great (we are always happy to receive those) but if you have a concern about anything we have done, we are taking note and happy to take action.
I’m so pleased with the working-partner relationship we’ve built with Liberty Hygiene. Finding a partner who emulated our focus on customer service was essential, and our offering through Liberty has enabled Sybron to build stronger relationships with our clients. Liberty gave us all the tools, training, and guidance our team needed to properly launch the range. I have been very impressed by their hands on approach to any situation, which reassured our business that they are big enough to cope but small enough to care. On behalf of the team at Sybron, we look forward to continuing to build a good partnership together!
“I would like to say how impressed we are with Liberty Hygiene. The attention to detail and customer service is, in my experience, rarely achieved on this level. Since we switched to an independent company, the changes have been significant. They give us a 5* service as standard.
Liberty Hygiene has impressed us from the moment they came to carry out our installation. No fuss, no problems and above all a smooth transition from our previous incumbent.
When we contact the office the staff are cheerful and helpful, and always respond to queries immediately and will always do whatever necessary to help.
I have no hesitation in recommending Liberty Hygiene as a total washroom services company to any other facilities or building manager.”
“The feedback was really good, the team who put everything in were thoughtful, worked in tidy manor, and when they came across an issue they felt might need some input, found the client and asked her opinion – the comment was ‘apart from the fine art installers, they were the best contractors on site’ – please make sure the team know.
Thanks for the support
“We love the communication and efficiency of service, very flexible with servicing changes we made and very accommodating with new products we have requested .”
“Separately, I just wanted to put in writing a mention of how excellent Kath is with her service here at the airport. Not only is she a lovely person, but also conscientious, supportive, professional, courteous and extremely helpful whenever she is about and she is a diamond and asset to your company – I would run out of adjectives to describe how good she is!
“We have been using Liberty quite a long time now and compared with all the other Washroom Service providers (especially the larger, well-known ones), they are undoubtedly the best we have ever used. Their staff are courteous and always go out of their way to help every time we contact them. We have never been let down by Liberty and will be continuing to use them in the future, regardless of how many other companies might try to gain our business. Their prices are extremely reasonable for the service we receive and all in all I would not hesitate to recommend them to anyone.”
“Hi, this is Queenie from Bear Hugs Day nursery. I just want to say you guys are brilliant! Your service is second to none and your rates are unbeatable. We’ve been with you for over 3 years and and have never had any reason to complain. You are very professional and reliable. Keep up the good work guys.”
“Principle Cleaning Services Ltd is a high quality contract cleaning company delivering a first class service to prestigious clients in and around London . We therefore demand an excellent service from our suppliers and Liberty Hygiene has more than met our expectations. They provide us with a cost effective solution for our clients hygiene needs, deliver on time and back this up with great support and a rapid response to any emergencies. We have absolutely no hesitation in recommending them.
“We have used Liberty Hygiene Services for over a year now and have found them to be highly professional and reliable in all aspects of the work they do for us. Our business is a public house and restaurant built in 1640, so the problems we encounter are varied and are often generated by the age of the building. Liberty have helped considerably in resolving the issues we have had, and I would recommend them without hesitation.”
“Just a quick hello to see how you are all doing.. All is good down at (Ove) Arup and ladies delivering the service without any glitches. Met up with Julia today and she started knocking on doors as soon as she left our premises. She is a lovely professional lady and I have a feeling that she will be pulling a few contracts from this area.
Sending my regards to you and your wonderful team.
“We choose Liberty Washroom Services because of their competitive pricing and because there was no need to sign a contract. To us this showed a confidence in LWS’s own products/services and we have not been disappointed! A ‘breath of fresh air’ in this industry!!”
“Your service driver is lovely and always punctual and polite. She provides a wonderful service and is a credit to your company. I would recommend Liberty Washroom Services to anyone.”
“We are very satisfied with the services received from Liberty Hygiene and in particular with the monthly feedback that we receive from them. We would be happy to recommend the services of Scott and his team at Liberty Hygiene”
“Liberty Washroom Services have provided us with quality service for the past two years without fail and have always been able to accommodate our needs at a good price.”
“I would like to comment on how impressed I am with your services, a while back I had a problem with one of your air fresheners it was beeping and not spraying, I called into your office (got through to a operative instantly, something that is easier said than done with many other companies) and reported the problem, i am pleased to say that one of your service personnel were on site the very next day to sort out the faulty unit. Well done to yourselves keep up the good work!”
“Liberty Washroom Services is a very efficient service with the flexibility to suit our needs. To speak to the same people every time makes such a difference to some of the big companies we have used in the past. We now feel that we are getting a personal service.”
“We have used Liberty Washroom (or Hygiene?) Services for nearly 3 years and have never had a complaint. The company is run by an extremely passionate and dedicated team who offer a first class service. As a contract cleaning company, we are delighted to be able to offer Liberty’s services to our clients who enjoy not only competitive pricing but a faultless service at all times. I therefore have no hesitation whatsoever in recommending Liberty Washroom Services.”
“Smith-Stone Services Ltd were introduced to Liberty Hygiene just over one year ago.We have since used them for all our cleaning contracts that require washroom services. We were looking for an independent washroom company with the same business etho’s as our own.
Some of our clients have had very specific washroom requirements, and Liberty Hygiene have made every effort to accomodate these clients.
“We have found them to be the most professional and flexible company and would recommend them and their services to anyone.”
“After using Liberty’s washroom services for several years and being quite pleased with their whole range as well as their service and support I repeatedly resisted their offer of a washroom deep clean. Just another way of getting me to spend more money on their services, or so I thought. However, I eventually agreed with a personal undertaking from Scott Marshall himself that I would not be disappointed at all.
The clean was done, I agreed the use of several more products which has left me with far cleaner, far more fragrant and generally more pleasant wash rooms in my small Tudor pub. I followed up asking for additional kitchen and bar hand sanitizers to be installed. I’m not the easiest person to get money out of but believe me the additional cost has not made much difference thus convincing me I’ve had a deal, to this end I’d like to say I’m more than happy with the products, the advice, the installation and the servicing, not to mention the price and would not hesitate to recommend Liberty Hygiene services to others.”
“I would like to take this opportunity to pay a complement to Liberty and the maintenance of the Sanitary Bins. Their service is excellent – professional at all times – congratulations on using them.”